The Snow Company
France:
+33 (0) 811850155
UK:
+44 (0) 20 88197950
info@ski-lifts.com
Payment is required for the transfer at the time of booking. It is possible in certain cases for part payment to be made, but this will be decided on a case by case basis. Ski-Lifts Ltd will produce written confirmation of the details regarding the booking, either by email or fax following the initial payment. Such payment is strictly non-refundable except in circumstances where Ski-Lifts Ltd, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
Where a booking is made by telephone, the booking is subject to, and the client accepts, Ski-Lifts Ltd’s Terms and Conditions.
Where Ski-Lifts Ltd book for travel on services provided by operators other than Ski-Lifts Ltd we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
The confirmation fax or email is your ticket. This must be presented to your driver for both the outward and return trip.
In the case of missed flights or flight delays forcing you to miss your transfer. Ski-Lifts Ltd will ask you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waived at the discretion of Ski-Lifts Ltd.
The customer may request specific pickup times from the airport, or from resort that do not relate to flight times. Ski-Lifts Ltd will attempt to adhere to the exact time requested, however in busy times the pickup time may have to be slightly flexible. For private transfers, allow flexibility of up to half an hour either way of the time requested. For shared transfers, allow flexibility of up to an hour either way of the time requested. Ski-Lifts Ltd must be informed of this requested pickup time at least 3 days prior to the relevant date of travel. Any requests received after this time will be dealt with on a case by case basis by the management of Ski-Lifts Ltd.
The destination and pick-up addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with Ski-Lifts Ltd at least 5 days prior to the date of travel. If Ski-Lifts Ltd do not receive details of your accommodation location within this time you will be dropped off at the tourist information office in the relevant resort.
It is the responsibility of the customer to direct the driver to their accommodation once in resort. The driver may know the specific accommodation, and in this case you will be taken straight there. However in the case that neither customer nor driver know the exact location of the accommodation the driver will drive round for up to 10 minutes trying to find it, but after that will have no option but to leave customers at the resort’s tourist office (whether it is open or closed).
Customers are entitled to cancel the ticket by email or fax. Cancellations must be made at least 14 days before the time of travel. In the event of a cancellation by the customer, Ski-Lifts, at its absolute discretion, may refund a proportion of the money subject to a deduction of bank, and administrative charges. The client will receive an email confirming the cancellation.
All luggage must be clearly labelled with the owners name and destination address.
Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, Ski-Lifts Ltd reserves the right to charge an excess baggage allowance, or refuse to transport the items.
Ski-Lifts Ltd reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).
Customers who soil the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of 50 euros. This fine is payable immediately to the Ski-Lifts Ltd driver. If the customer refuses to pay, or has no money with which to pay, then a 50.00 euros valet cleaning fee will be taken on the credit card which was used to pay the airport transfer.
Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Ski-Lifts Ltd vehicles, and will be held responsible for any damage caused by the aforementioned minors.
Any damage caused to an Ski-Lifts Ltd vehicle by a customer must be paid for immediately. If payment cannot, or will not, be made then Ski-Lifts Ltd will be forced to take legal action against the customer(s) in question.
Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.
Smoking is not permitted in Ski-Lifts Ltd vehicles.
Ski-Lifts Ltd will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Ski-Lifts Ltd will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own holiday insurance.
Ski-Lifts Ltd will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
accidents causing delays to the vehicle
exceptional or severe weather conditions
compliance with requests of the police
deaths and accidents on the road
vandalism and terrorism
unforeseen traffic delays
industrial action by third parties
problems caused by other customers
the vehicle being held or delayed by a police officer or government official
other circumstances affecting passenger safety
If Ski-Lifts Ltd fail for any reason within our control to deliver its passengers to their confirmed destination, Ski-Lifts Ltd will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Ski-Lifts Ltd for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
It is the responsibility of the client that all the information on their Ski-Lifts Ltd booking confirmation is correct. Ski-Lifts Ltd accepts no responsibility for incorrect information given by a customer that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer(s).
In the situation that the customer is not at a specified point at the arranged time (excluding flight arrivals), and Ski-Lifts have not previously been informed, the driver will not wait for the customer.
In the situation that the customer is not at a specified point at the arranged time (excluding flight arrivals), and Ski-Lifts have been informed, the driver will wait.for a MAXIMUM of 5 minutes (shared transfers), and a MAXIMUM of 10 minutes (private transfers).
In the event that Ski-Lifts are unable to reach a customer for his pickup time due to bad weather/road conditions, the customer must attempt to make his/her own way to a suitable, safe pickup point. Ski-Lifts Ltd will assist with advice in this matter if necessary and will try to give customers advance warning whenever possible. However if this situation causes a delay in getting to the new pickup point at the agreed time, Ski-Lifts Ltd may in some instances have to fit the customer into the next available transfer. This will be decided on a case by case basis, at the sole discretion of Ski-Lifts Ltd management.
Delayed Flights: clients must understand that in the event of a delay exceeding 60 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination. If the driver is aware of the new arrival time for the delayed flight before leaving a resort to go to the arrival airport in question, the driver will leave according to the new arrival time and no supplement will be charged. Clients are asked to do their best to keep Ski-Lifts Ltd informed about all possible delays to their flight(s).
Antisocial hours rates: if clients' flights are scheduled to arrive before 8:30am or after 22h00, or for departures with flights departing before 10:30am, there is a 40.00 Euro supplement per vehicle (private transfers outside Morzine, Avoriaz, Les Gets or St Jean D’Aulps), or a 10 Euros supplement per person (shared transfers).
If customers on a shared transfer are booked to go to Avoriaz, AND Avoriaz cablecar, all parties will be dropped off in Avoriaz. If any customers do not wish to be dropped off in Avoriaz, they will have to wait until the driver has been to Avoriaz before they can be taken to the cablecar.
In the case of extremely adverse weather conditions, Ski-Lifts Ltd may be forced to explore other transport options for customers. This will only arise when there is a substantial risk to the customer and driver involved in attempting the journey, and this decision will rest solely with the management of Ski-Lifts Ltd. Payment for any extra transport taken will be made by the customer, however Ski-Lifts Ltd. will happily provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.
In the situation that a customer orders a special seat for their child or baby, Ski-Lifts Ltd. will supply this seat free of charge. The seat will be allocated to the customer on the basis of the weight group that they have informed Ski-Lifts Ltd. that each child will be between at the time of travel. Ski-Lifts Ltd. will bring a seat on the transfer that is kitemarked to be suitable for a child of said weight. In the case that there is any dispute over the suitability of the chair, Ski-Lifts Ltd. will not be held accountable for difference of opinion. To save this occurance, parents are recommended to bring their own child seats if there is any confusion.
Ski-Lifts Ltd shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.
The customer is strongly recommended to have holiday insurance. In the case that previously mentioned reasons for transfer delays occur – causing missed flights and other such costly events – Ski-Lifts Ltd will not be held liable for the cost of any of this. Ski-Lifts Ltd will, however provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost. In situations where Ski-Lifts are proved to be negligent, the customer will be offered discounts from further services – this decision will be solely at the discretion of the management of Ski-Lifts Ltd.
Nothing can affect the consumers' statutory rights.
Ski-Lifts Ltd’s terms and conditions are governed by UK Law.
Any dispute between Ski-Lifts Ltd and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the UK courts.
