I want a specific pickup time from the airport – is this possible?
For a private transfer this not a problem. Simply enter the desired pick-up time and we will meet you as normal at this time.
If you specify a pick-up time for shared transfers you may have some waiting time. We will endeavour to keep this time to a minimum and it will not be more than one hour.
Can you pick me up from an Airport hotel instead of the airport?
Yes we can, although we limit the hotels that we offer pickups from to the following:
Holiday Inn Express – Geneva Airport
Crowne Plaza – Geneva Airport
In this case, please select the relevant hotel from the dropdown menu, and specify a pickup time.
We will do our very best to adhere to this pickup time, however in busy times you may have to be slightly flexible (up to a maximum of half an hour for private transfers, and up to an hour and a half for shared transfers). If the exact pickup time is very important to you, it may be beneficial to get a free transfer from the hotel to the airport, and we will then pick you as normal in the arrivals hall at the airport (in which case don’t specify the hotel you are staying at).
If you are staying at a different hotel, please arrange for the hotel to transfer you to the airport (this should be free of charge), and we will then pick you up from the arrivals hall in the airport.
How long will I have to wait after I come through into Geneva Airport arrivals until we set off to resort?
In the case of Private transfers there should be minimal waiting time (normally none).
In the case of Shared transfers there may be a wait of up to 45 minutes. Ski-Lifts will always endeavour to minimise waiting times for our customers, and the waiting times given in the case of shared transfers are an absolute maximum (assuming you are not delayed by more than one hour).
Factors which can affect your pickup times:
- Flight delays
- Excessive traffic on the roads
- Loss of baggage causing an excessive delay in meeting your driver
- For more information, please see our terms and conditions
What do I do if I can’t find the Ski-Lifts representative at the airport?
In these cases, you should have already received an SMS message upon landing letting you know what is going on. When this hasn’t happened, please contact us and we will let you know their whereabouts.
Will the driver wait if our flight is delayed?
Yes, however if your flight is delayed by more than one hour it may affect your pickup time. In this case, Ski-Lifts reserve the right to pick you up in the next available minibus. You will not be charged extra if your flight is delayed – you have already had enough stress!
Ski-Lifts will always endeavour to do their best for the customer in these situations, but cannot 100% guarantee a maximum amount of waiting time.