FAQs > Booking Related 



Are all transfers door to door?


Most transfers that we offer are door-to-door, where the accommodation is accessible by surfaced and cleared roads.

For some transfer types (certain shared and scheduled shuttle transfers) have a central pick up and drop off point in resort, which is specified on the transfer type description that you see when booking on our website and the details are included on your booking confirmation email.

In certain situations it may not be possible for the transfer to directly access the accommodation, for example due to adverse weather conditions making a road too dangerous to drive, a road being too small for a vehicle to access (particularly when booking larger vehicles such as coaches) or the accommodation being in a pedestrianised or car free area.

In these situations the drop off, or collection will be from the nearest accessible point to the accommodation, for which you will be advised in advance of the transfer and you will be responsible for getting to or from this point by your own means.

It is worth noting that certain popular resorts are completely car free. These include (but are not limited to) Avoriaz, Les Arcs 1950,Saas Fee, Wengen and Zermatt.

We recommend checking your accommodation and resort info before travel and be aware of any potential access issues.

If you are in any doubt, please contact us before travel to discuss your arrangements.



Are there any extra charges on top of the published prices? Are these included in the price that you receive from the quote generator?


No, there are not any extra charges on top of our published prices.

The price on the quote generator is the total price that you pay, if you complete your booking at that time.

There are no hidden card charges or taxes that get added on later in the booking process.



Can I make amendments to my booking?


You can make changes to your booking up until our booking deadline (up to 72 hours prior to the day of travel), by visiting our website and logging on to your account using the login details you receive when making your booking.

We will not charge you any fee for changing your booking in this way, although if you are making changes to your transfer that may change the price, such as increasing the number of passengers, changing the pick up or drop off location, changing the transfer times, or changing the transfer type, there may be an increase in the cost for the service and you will need to pay this for the changes to take place. Once you have completed the changes and they are accepted, you will receive an amended booking confirmation email to reflect the new booking details.

On occasions, particularly if you’re travelling during very busy periods, or if it is short notice, it may not be possible for us to offer you the transfer you have requested. In these situations we will always endeavour to offer you the best possible alternative.

If you are trying to amend your booking at short notice, we suggest you contact our office detailing the changes you would like to make and we will do our very best to accommodate them.



Different members of my group are arriving on different flights – how should I make my booking?


You can do this in one of two ways;

If you would all like to wait for each other and travel together, you would use the latest arrival time as the flight time and note the other flight times & numbers in the notes on your booking.

If each member of the group would prefer to leave as soon as possible and not wait for the others, you would need to book individual journey legs for each of the different flights/groups that wish to leave together. You can do this all on the same booking. If there is more than one flight on the booking, please remember to put the latest flight time down as the arrival time and make a note of the other flight times & numbers in the comments box so we can track all flights in case of delays.

The same principal applies for the return journey, if the group are all travelling together; use the time of the first flight to depart, so we base your pick up time on this and ensure they get to the airport in plenty of time for their flight check in.

If this all gets too complicated, please feel free to contact us and we can assist you in making the booking.



Do the Shared Transfers operate to a timetable?


No, instead, we group passengers together depending on their flight arrival or departure time.

On arrival, we guarantee a maximum waiting time at the airport; this is specified on the transfer description on our website and is dependent on the exact type of shared transfer, the route and on the time of your flight.

For departures, we confirm your exact pick up time to you via text message by 17:00 CET the day before your departure and will always aim to you get you to the airport at least 2 hours prior to your flight departure time.

However, we do also offer a Scheduled Shuttle service on selected routes, which is a shared transfer, but it operates in a different way and these do run to a set timetable. This is clearly shown on the transfer type description on the booking form, where you need to select which service you wish to book on to.



How do I book if I am arriving by train?


There is the option to book transfers from a number of train stations – simply select from the quote generator the station you are travelling from and follow the booking process.

If you are arriving by train into an airport train station then select the airport and enter your arrival time as requested. Instead of entering a flight number, write ‘Train’ and in the notes field please let us know where your train is arriving from. We will then schedule your transfer based on this and you simply need to follow the instructions on your booking confirmation email.



How do I make a booking?


Book online – simply use the Quote Generator, select your transfer from the options provided and receive an instant confirmation of your booking by email. If you can’t find the transfer you are looking for, contact our office and we will be happy to help.

Payment is taken in full at the time of booking and we accept major credit, debit cards and payments from Paypal accounts.

Details to include on your booking:

Total number of passengers – please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book the transfer for five people.

Overseas accommodation address – in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so try to provide the full address to avoid confusion.

Mobile Phone Number – This is extremely important, for example we may need to contact you once your journey has begun, or during your stay and we also send an SMS confirming your pick up time for your departure the day before you are due to leave. Your number will show on your booking and we, or our suppliers will also see this number, but it will not be given to any other person or organisation. Please remember to add the country code onto your phone number and remove the 0, for example 07790123123 becomes +447790123123.

Booking Confirmation – When you confirm your booking and payment is taken, you will automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. This will also detail instructions about what to do on arrival, or departure and any contact details you may require while travelling.

For further information please see our ‘How to Book’ page.



How do Private and Shared Transfers work for groups of over 8 people?


Ordinarily we use 8-seater vehicles, so any group up to this number on a private transfer would normally travel together in one vehicle. One exception to this rule is if you select a transfer type that specifies a different vehicle type. Coaches for example carry more people, or a Limousine which would generally be smaller.

For example, you are a group of 10 people and have booked a standard vehicle;

If you book a private transfer, all 10 of you will leave in two private minibuses as soon as you arrive, and be picked up for your return trip at exactly the same time. You can spread the group over both minibuses, however you would like.

If you book a shared transfer for 10 people, you will be split into 2 vehicles (normally as an 8 and 2 people on a second vehicle). You may not all leave at the same time, but it will be within the maximum waiting time as detailed on the transfer description on the booking form.

For your departure back to the airport, we always attempt to pick up the whole group at the same time, but sometimes this is not possible and the groups may depart at slightly different times. We inform you of the pickup times for the whole group the day before you are due to depart in the normal way.

If you have a specific question regarding your group, please contact us and our team will be happy to advise.



How much luggage can I bring on the transfer?


The standard luggage allowance is one piece of hand luggage and one suitcase, or holdall per person.

It is also possible to bring sporting equipment with you on most transfers, for example skis and snowboards in winter, or bikes or golf clubs in the summer. If you intend on bringing sports equipment with you, you must specify this on the booking form, so that we can make sure it can be accommodated in the vehicle.

The maximum permitted size for a ski or snowboard bag is 190cm long and for a bike (which must be packed in a box or a bag) it is 160cm (length), 100cm (high) and 40cm (wide).

If you plan on bringing any over-size luggage, or additional luggage above and beyond what was mentioned above please contact usin advance to discuss your requirements.

If you leave property in a transfer vehicle on arrival, please call or email us and one of our team will assist in tracing and retrieving the lost property for you. Ski-Lifts regrets that we cannot be held responsible for items that cannot be found.



How much notice do I need to give in order to book?


As a general rule, we accept all bookings up to 48 hours prior to the date of departure; however during the busier periods we are not always able to guarantee availability so we advise booking as early as possible to avoid missing out.

If we have limited availability, or it is particularly short notice, then you will see a message stating so and there will be a button instead to check availability. If you click this button it will send us an enquiry with your request and we will check availability and get back in touch with you as quickly as we can to let you know what transfer options we have available.

Our best advice is that, to get the best price and biggest choice of transfers, book as early as you can.



I require a transfer to or from a train station or an airport hotel


We offer private transfers to and from a number of airport hotels & train stations, please check the quote generator to see if the one you are looking for is available.

If it is not, don’t hesitate to contact us and we’ll do our very best to organise your required transfers. There may be a difference in price in this service, than for transfers to or from the airport.

Our shared transfers only pick up and drop off at the airport, so if you’re staying at an airport hotel you would need to make your way to the airport to meet your transfer. Many airport hotels do offer a free shuttle service to the airport. Obviously, you won’t have a flight time, so you’ll need to tell us a time that you plan on getting to the airport for and we will put you on a shared transfer that leaves within the indicated waiting time for that transfer type, or on the next scheduled transfer, if you have booked a scheduled shuttle. If you’re not sure of the waiting time for your transfer type, please check out the transfer description on our website when getting a quote.



Should I have travel insurance for my trip?


We strongly recommend you take out travel insurance to cover you and your party for the full duration of your planned trip. This will protect you for unexpected delays or cancellations in your flight for example, as well as cover for other aspects of your holiday.

If you are unsure where to find travel insurance, visit our Travel Essentials page and click on the link to travel insurance from there, to arrange cover.



We need our transfer to go to more than one location – is that possible?


We know that sometimes you may want to stop at a supermarket on route to resort, or call in at an agency to pick up or drop off keys for a property. Or maybe, some of your group are staying in one place and the rest somewhere different.

If that is the case, please contact us to discuss your requirements before booking.

It should not be a problem to cater for your arrangements on a private transfer, but there may be a difference in the cost, depending on the circumstances and we also obviosuly want to make sure that all of the information gets passed to the driver.



What different transfer options to you offer?


We offer transfers to hundreds of different ski resorts from various airports and train stations. To see the available transfer options for your chosen route and dates, simply use the quote generator on our website and this will display all of the available options, a description of the service on each and the cost.

However, to summarise the main different types of transfers we offer:

Shared Transfers – This means that you are booking a certain number of seats on a transfer and will be sharing the vehicle with other passengers who are on similar flights to yourself and are travelling to a similar location. This transfer may involve a short wait at the airport (the maximum waiting time is specified on the booking form) and other stops on route to your destination.

We offer different levels of shared transfers on certain routes, including Economy Transfers, which are slightly cheaper but may incur a longer waiting time, or Priority Shared Transfers, which are slightly more expensive, but have a shorter guaranteed waiting time.

Shared transfers are one of the most cost effective and efficient ways of getting to resort.

Scheduled Shuttles – These are similar to a shared transfer, except they run to a set timetable, so you are required to book on to a service that works for your flight times. Unlike a shared transfer, they are generally not a door to door service as they run to and from a central location in each resort.

Private Transfers – You are booking a driver and vehicle for your sole use. This means no sharing with others, no waiting at the airport and a direct door-to-door service, with no additional stops on route. A private transfer is the quickest and most convenient way of getting to resort, but obviously are a little more expensive than a shared transfer because of the increased service level you can expect.

Coach Transfers – This is still a private transfer as already described. The only difference is that it is using a larger vehicle. It is therefore a great option for larger groups all wanting to travel together and in these situations it is normally the most cost effective way to travel on a price per person basis.

Executive and Limousine Transfers – These are our luxury transfer options. They are still a private transfer, but with the additional benefit of travelling in a more luxury vehicle, such as a top of the range Mercedes minivan, or an S-Class Mercedes limousine.

We can also offer a Bespoke Service, so if you have requirements that are a little out of the norm, don’t hesitate to contact us and our team will be happy to make arrangements for you.



What if I have to cancel my booking?


Our cancellation policy is outlined in our Terms and Conditions.

If you cancel your booking more than 14-days before travel you will always be refunded in full for your booking.

If you need to cancel within 14-days of travel, we will look at each case on an individual basis and where possible, if we have not incurred an expense, then we will always endeavour to offer you a refund, or a credit to be used for a future booking. We never look to profit from people needing to cancel a booking because we are aware that there are many potential reasons why you may need to cancel and we would always prefer to see you travelling with us again in the future instead.

Refunds can take between 7-14 days to be investigated and processed.



What is a Scheduled Shuttle Transfer?


A Scheduled Shuttle transfer is a shared transfer, that runs to a set timetable and runs to a set pick up and drop off location in each resort. They provide a cost effective solution for individuals or small groups to get to and from certain resorts.

When making a booking on our website, if there is a Scheduled Shuttle transfer option available for your time of travel, it will be displayed in the available transfer options.

To book this service you will be required to select which transfer you would like to travel on and they leave at this specified time.

These transfers are not door to door. They will run to and from a central pick up location in each resort, which can be found on our website. You will be responsible for making your own way to and from this location, from your accommodation in resort.

If you have any questions about this service, please don’t hesitate to contact us and our team will be happy to advise.



What is the difference between a private and a shared transfer?


Private Transfers are for customers who want the most hassle-free solution of getting to resort. Simply arrive at the airport, pick up your bags, and you will be met in arrivals by a Ski-Lifts representative and taken straight to your accommodation. No waiting for other people to arrive, you will have the minibus to yourself!

Our private transfer service can also include executive or luxury transfers, limousines, or coaches for larger groups.

Shared Transfers are for the more cost-conscious customer who is willing to save a little money by sharing a minibus with other passengers travelling at similar times.

Ski-Lifts will always try to offer shared transfer customers a minimal waiting time by allocating minibuses with people on similar (if not the same) flights, and at peak times this waiting time should be less.

The average waiting time for a shared transfer is around twenty minutes. Maximum waiting time for shared transfers is as described on the transfer description on the booking form.

The larger the size of your group, the less waiting time there is likely to be. For example a group of 5 is much less likely to have to wait than a group of 1 or 2 people.

Scheduled Transfers run to a timetable, so leave the airport or resort at those set times. Ordinarily there will be other drop offs on route to resort and it may not be a door to door service.

This is described in full on the booking form on our website after you get a quote, when this service is available.



What resorts do you go to, and what are the different costs?


We offer transfers to over 200 different ski resorts – far too many to list them all here!

You can find all of the resorts, different transfers and prices by using the Quote Generator on our homepage.

If you can’t find the transfer that you need please contact us directly and our team will be happy to assist you.

You can also find more detailed information about many of the resorts we cover, on the resort information pages, which you can access by clicking here.