Most transfers that we offer are door-to-door, where the accommodation is accessible by surfaced and cleared roads.

Some transfer types (certain shared and scheduled shuttle transfers) have a central pick up and drop off point in resort, which is specified on the transfer type description that you see when booking on our website and the details are included on your booking confirmation email.

In certain situations it may not be possible for the transfer to directly access the accommodation, for example due to adverse weather conditions making a road too dangerous to drive, a road being too small for a vehicle to access (particularly when booking larger vehicles such as coaches) or the accommodation being in a pedestrianised or car free area.
In these situations the drop off, or collection will be from the nearest accessible point to the accommodation, for which you will be advised in advance of the transfer and you will be responsible for getting to or from this point by your own means.

It is worth noting that certain popular resorts are completely car free. These include (but are not limited to) Avoriaz, Les Arcs 1950,Saas Fee, Wengen and Zermatt.

We recommend checking your accommodation and resort info before travel and be aware of any potential access issues.

If you are in any doubt, please contact us before travel to discuss your arrangements.