FAQs > Departure Related
We offer transfers to a number of different train stations from various resorts.
You will be able to see if this option is available to you by using the Quote Generator on our site and if it is you can complete your booking as normal.
If the train station that you require is not displayed, please contact us directly for a quote.
In many areas it is possible to book a Private Transfer to an airport hotel. If this option is available you will be able to select it on the Quote Generator when making a booking.
If you cannot see this option in the area you are travelling to, please contact us directly and we will be happy to arrange this for you.
Please note that if you are booking a Shared Transfer, these will only be available to the airport, so if you book this option than you will then need to make your own way to the hotel from the airport.
Many airport hotels offer a free shuttle service between the hotel and airport – it is worth checking whether your hotel does as it may then be cheaper just to take your transfers to the airport and then use the free shuttle service.
In general, Ski-Lifts aim to get customers to the airport in comfortable time before their flight (a minimum of two hours before the scheduled flight departure time) – and will allow ample time to do this.
Ski-Lifts will inform you of the exact pick up time on the afternoon prior to your departure via an SMS message, although you can also get a good idea of what the pickup time is likely to be by reading the transfer description on the booking form.
When we are aware of anticipated heavy traffic or adverse weather conditions, we may allow more time than specified in the transfer description, as we always aim to get you to the airport in comfortable time to catch your flight.
If you have booked a private transfer, it is possible to specify your own pick up time at the time of booking, however we would recommend giving us your flight time instead and letting us use our experience to select the optimum pick up time for you. If you do wish to specify a pick up time for your transfer, this must be done at the time of booking. Once we have confirmed a pick up time by SMS, this time cannot be changed.
Ski-Lifts will send you an SMS message to the mobile phone number you enter on the booking form, the afternoon prior to your departure from resort, normally by 17:00 CET.
Don’t forget to keep your phone switched on so you receive this text.
If for any reason you don’t receive the message, you can contact us by calling the number on your booking confirmation email to find out.
You are also able to use your login details for our website to view your booking and this will also show the exact pick up time as soon as we have confirmed it.
If you have special requirements for your pick up time you should let us know at the time of booking and at least no later than 48-hours before your departure date. Once the pick up time has been confirmed by us, it cannot be changed.
In general our transfers are scheduled in such a way that the driver will have other people to pick up on the same transfer (for shared and scheduled transfers) or may have other people to pick up from the airport after your transfer. Therefore the available time that they can wait for you may be limited and as a general rule we say that this is a maximum of 5 minutes after the given pick up time for shared transfers, or 10 minutes for private transfers.
Of course we will always do our best to wait for as long as we can, but we may have other people to meet and so this may not be possible beyond the maximum described.
Please try to be on time and if you know that you are going to be late, please call the number on your booking confirmation as soon as possible to give us as much notice as possible as this will give us a greater opportunity to make alternative arrangements if it is at all possible to do so.
In the event that we are unable to reach a customer for their pickup time due to bad weather or road conditions, the customer must attempt to make his/her own way to a suitable, safe pickup point. We will assist with advice in this matter and will try to give customers advance warning whenever possible. However if this situation causes a long delay in getting to the new pickup point at the agreed time, we may in some instances have to fit the customer into the next available transfer. This will be decided on a case by case basis.
Prior planning by both Ski-Lifts and the customer on this matter should prevent this from happening.
When making a booking on our website, you have complete flexibility to enter different drop off, or pick up addresses for any transfers, even within the same booking, so it is not a problem at all to enter one location for arrival and a different location for the departure for example.
If you wish to change your pick up location at short notice, or during your holiday, contact our office and we will do our best to accommodate your request.
Instructions of where to meet your driver or our representative on arrival are included on your booking confirmation email.
For your transfer from resort, assuming you have supplied us with your correct address in resort, we will normally pick you up directly from your accommodation. In some instances resorts are car free (such as Avoriaz, Les Arcs 1950, Saas Fee, Wengen and Zermatt.) and in this case your pick up will be from the main reception for resort, or at the place where you were dropped off.
In certain situations it may not be possible for the transfer to directly access the accommodation, for example due to adverse weather making a road too dangerous to drive, a road being too small for a vehicle to access (particularly when booking larger vehicles such as coaches) or the accommodation being in a pedestrianised or car free area. In these situations the collection will be from the nearest accessible point to the accommodation and you will be responsible for getting to or from this point by your own means. We recommend checking your accommodation and resort info before travel and be aware of any potential access issues.
If you are booking a Scheduled Shuttle transfer, please be aware that these are not door to door transfers. There is a central pick up location in each resort. Where this is the case it is clearly indicated on the transfer type description on the booking form on our website and also on your booking confirmation email.
If you are in any doubt, just contact us using the number on your booking confirmation and we will advise.