How do I cancel a booking?

You can cancel in your account or by emailing our team.

• More than 7 days before travel: you’ll get a full refund.
• 7 days or less before travel: any refund is at the supplier’s discretion, and bookings are usually non-refundable.
• Email cancellations received after 5pm CET are processed the next working day, which may affect your refund.
• No-shows are non-refundable.

Refunds normally take 7 to 14 days. We may offer a credit voucher instead. If you accept it, you won’t be able to claim a cash refund. If you need a letter for a travel insurance claim, contact our team. See our Terms and Conditions for full details.