Frequently Asked Questions
Arrivals
- My flight arrives or departs from Geneva Airport Terminal 2
- I’ve missed my transfer, what do I do?
- What happens if the airline has lost my luggage?
- What happens if my flight is diverted?
- What happens if my flight or train is cancelled?
Booking-Related
- How to book Full Day Luxury Vehicle & Driver Hire?
- Flight times and numbers
- Should I book a transfer to Avoriaz or Avoriaz cable car?
- Are there any extra charges on top of the published prices?
- Resort access – what happens in the case of poor weather and road conditions?
Departures
- Where will I be picked up from?
- What if I want to be picked up from a different location from where I was dropped off?
- What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible?
- What happens if I am late for my pickup time?
- How will I find out my exact pickup time?
During Travel
- How can I contact you out of hours?
- Do I need to tip my driver?
- What is your smoking policy?
- Are all your drivers checked and vetted?
- Are all transfers door to door?