Frequently Asked Questions
Arrivals
- My flight arrives or departs from Geneva Airport Terminal 2
- I’ve missed my transfer, what do I do?
- What happens if the airline has lost my luggage?
- What happens if my flight is diverted?
- What happens if my flight or train is cancelled?
Booking-Related
- What’s the difference between private, shared and scheduled shuttle transfers?
- Do I need an account to book?
- What’s the best way to get from the airport to a ski resort?
- What ski transfer services cover the most popular resorts?
- What’s the best group transfer service for a ski trip?
Departures
- Where will I be picked up from?
- What if I want to be picked up from a different location from where I was dropped off?
- What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible?
- What happens if I am late for my pickup time?
- How will I find out my exact pickup time?
During Travel
- How can I contact you out of hours?
- Do I need to tip my driver?
- What is your smoking policy?
- Are all your drivers checked and vetted?
- Are all transfers door to door?