How do I change my booking?
Ski-Lifts doesn’t charge an amendment fee. You can change most details yourself in your account, using the login details from your confirmation email. You can also contact our team.
Changes to bookings that will affect transfer pricing and availability include;
- Flight times
- Pick-up time (only if already prebooked for a private transfer)
- Travel date
- Transfer type
- Resort or airport
- Number of passengers
- Number of hold luggage items or skis/snowboard bags (only if this exceeds the max). Luggage allowance, or if you booked a coach transfer and need to change your vehicle size.
We will confirm all other changes, such as lead name, contact details or email, immediately.
When to make changes
Changes need to reach us at least 2 days before you travel. Some changes depend on the supplier’s conditions, and some suppliers may not allow changes close to travel or may charge for them. If you need to make a change within 2 days of travel, contact our team. They’ll do their best to make the change or suggest the best alternative.
How changes affect your price
If the price goes up and the transfer is still available, you’ll need to pay the difference using the usual payment process. If a refund is due, we’ll process it automatically once you’ve confirmed all your changes.
If your transfer isn’t available
If your change affects availability, we’ll put your booking on request while we check with the supplier. We reply within 2 hours during office hours (8am to 5pm UK time). During very busy periods or at short notice, we may not be able to offer the transfer you asked for. If that happens, we’ll offer you the best alternative we can.
Check your confirmation email
You’ll get an updated confirmation email for every change, including availability requests. Check the details are correct. If you don’t get an email, your change hasn’t been saved, so contact us straight away.