How do I make a complaint?

The conditions of transfer travel vary depending on the type of transfer booked. You can find these in your booking confirmation. If you believe your transfer experience did not meet the terms and you provided all the correct booking details, please email [email protected] with your name and booking number, and explain what happened. You can also raise a complaint in your text survey, which is sent to the mobile number on the booking after each journey.  Any complaints raised in the survey will be looked into by our customer service team, and you will be contacted by email.