What happens if my flight or train is delayed?
If your flight is delayed before taking off please contact us on our emergency number, or send us an email, notifying us of your new arrival time. Failure to do so could affect your transfer when you arrive.
We will endeavour to monitor any flight delays affecting arrival transfers, but it remains your responsibility to ensure that the flight times and flight numbers are given to us at the time of booking are correct. Whilst every effort is taken to monitor such situations, we do ask that we are advised of any new estimated arrival times when available.
If your flight/train is delayed by less than one hour then your normal transfer terms for waiting times will apply.
If your flight/train is delayed by more than one hour our transfer provider will put you on to the next available transfer. This may mean a longer wait than normal, a downgrade in transfer type, or in some cases a charge for waiting time. We always recommend calling our operations number for flights delayed more than 1 hour and our team will be able to advise you of the options when you land.
Flight and train delays are beyond our control and we appreciate your understanding should this affect your transfer. We will always do our best to minimise delays and reschedule transfers.