Have questions about arrivals related to your booking? All good, check out our help page here, or get in touch with us on the Contact page.
What happens if my flight or train is cancelled? If your flight is cancelled please contact a member of our team on the 24/7 operations number as soon as possible (please refer to your booking confirmation email). Our team can then advise what options there are for you and help to organise a new transfer […]
What happens if my flight or train is delayed? Delays happen, whether it’s a late flight or train, lost luggage or a long queue at passport control. Call the emergency number on your booking confirmation as soon as you know you’ll be delayed. Our Operations team will work with the supplier to find the best […]
