FAQ Category: Departures

What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible? In the event that we are unable to reach a customer for their pickup time due to bad weather or road conditions, the customer must attempt to make his/her own way to a suitable, safe pickup point. We […]

What happens if I am late for my pickup time? For the Scheduled shuttle transfer, you must be at the pick-up location 10minutes before your pick-up time.  The bus cannot wait for you so if you are not there you risk missing your transfer. For shared transfers, you should leave your accommodation at least 5minutes […]