Operations Team Leader

Job Title:  Operations Team Leader
Permanent Contract:  40 hour/week, CDI Contract with immediate start
Responsible to Head of Operations
Location:  Morzine, France

We have an exciting opportunity for someone to join a rapidly expanding, established travel business. Lifts-To is a leading transfer booking agent acting as an intermediary between transfer suppliers and customers. Launched as Ski-Lifts in 2003, our talented team and custom in- house system enabled strong growth in the ski industry and additional sectors such as golf and cruise. Our business now provides transfer coverage in all European Ski resorts as well as popular North American resorts – that’s coverage in 24 countries and 300 ski resorts resorts.

The Role

As Operations Team Leader you will be working alongside the Deputy Head of Operations to ensure the smooth and efficient running of all transfers and delivery of excellent customer service levels. You will be responsible for helping to recruit, train, and monitor the performance of a Morzine based Operations team.

You will be responsible for recruiting and managing our Geneva airport rep team. You will be expected to work at the airport at weekends during the ski season managing all transfers operating from Geneva Airport whilst delivering an excellent customer service experience to all customers.

Your Skills

You have excellent communication (written & verbal), critical thinking and problem-solving skills. You will adapt to differing situations, work well in high pressure environments have a good level of stress tolerance with the ability to use your initiative, multi-task and problem solve under time sensitive situations. You have an intrinsically conscientious and collaborative attitude to work and teammates with a ‘can-do’ attitude and determination to complete the task at hand.

Minimum 2 years’ experience within travel industry (Tour Operator, travel/booking agent, in-resort experience).

Minimum 1 year experience of team management (recruitment, training, and mentoring).

Your focus will be;

Working with the Operations leadership team to ensure we provide exceptional customer service and uphold the company SLAs
Responsible for the smooth operation of arrival transfers on weekends at Geneva Airport throughout the ski season, managing a small team of airport representatives and liaising with both suppliers and customers face to face, from our desk in the arrivals hall
Managing shared email inboxes for all brands; ensuring all emails are responded to in line with company SLAs, channel communications to the right department or teammate, resolving all issues and answering any questions.
Dealing with emails and phone calls within a timely and efficient manner. Covering on-call shifts (which will be out of normal office hours)
Booking management; answering phone calls and emails. Working from our bespoke booking system to; generate quotes; create bookings; take payments; update bookings; confirm pick-up times
Operational duties: resolving issues, communicating pick-up times and vital booking information. Communicating feedback to the customer care department
Ensuring that all information required for suppliers and customers is communicated and collated to guarantee transfers run as efficiently and up to the standards required
Taking ownership of issues but working as a team member where applicable
Maintaining open communication with all teammates; we share tasks and collaborate as a team to ensure we are delivering the best, most efficient service possible
Delivering excellent customer service at all times

Personal Specifications

Fluent English to native level (both written and spoken)
French language skills
Any other languages a benefit
Customer service experience– either customer facing or by phone/email within a similar environment (call centre, booking agent, resort rep. etc)
Email and phone experience within a professional environment
Computer literate with experience on booking systems, excel and emails
Experience and knowledge of the transfer industry
Knowledge and skills related to various areas of travel industry (Ski, Golf, Cruise, Corporate etc)
‘On-call’ experience
Ski-resort knowledge
- Excellent attention to detail
- Ability to make quick, well-informed decisions in line with company SLAs

Please note this Job Description can be adjusted at any time and does not reflect all duties of the role.

Contract length: CDI
Expected start date: Immediate
40 Hours per week
Salary: 30-32,000 EUR Brut Annually, depending on experience
Contract includes a local Morzine/Avoriaz/Les Gets lift pass.
Overtime is paid at 25% extra per hour.
For any hours worked at Geneva Airport, your wage will be topped up to Swiss minimum hourly wage.

Please send your CV and covering letter to [email protected]

Seasonal Airport Representative

Job Title: Airport Rep and Operations Executive
Fixed Term French Employment Contract. 35hour/week. Starting Nov 2022
Responsible to Head of Operations
Location: Morzine, France
Probationary period: 1 Month

If you are a highly motivated team player with outstanding attention to detail, strong work ethic, drive and persistence then we want to hear from you.

As an Airport Rep you will primarily be working from Geneva Airport at the weekends managing all transfers operating from Geneva Airport whilst delivering an excellent customer service experience to all customers.

You have excellent communication (written & verbal), critical thinking and problem-solving skills. You will adapt to differing situations, work well in high pressure environments have a good level of stress tolerance with the ability to use your initiative, multi-task and problem solve under time sensitive and, at times, stressful situations. You have an intrinsically conscientious and collaborative attitude to work and teammates with a ‘can-do’ attitude and determination to complete the task at hand.

Existing knowledge and experience in a similar role is a bonus.

Your focus will be;

Managing all transfers arriving into Geneva Airport; meeting customers and pairing them with their drivers/transfers.
Managing on the day issues from flight delays/cancellations and communicating this to customers, drivers and your team mates.
Ensuring that all customers experience the highest service levels on their transfers

When not based in Geneva Airport you will also be a key part of the Ops or Admin team which will involve;

Managing shared email inboxes for all brands; ensuring all emails are responded to in line with company SLAs, channel communications to the right department or teammate, resolving all issues and answering any questions.
Dealing with emails and phone calls within a timely and efficient manner
Booking management; answering phone calls and emails.
Covering on-call shifts (which will be out of normal office hours)
Operational duties: resolving issues, communicating pick-up times and vital booking information
Communicating feedback to the customer care department
Ensuring that all information required for suppliers and customers is communicated and collated to guarantee transfers run as efficiently and up to the standards required
Working from our bespoke booking system to; generate quotes; create bookings; take payments; update bookings; confirm pick-up times
Leaving handovers for teammates for ongoing tasks
Taking ownership of issues but working as a team member where applicable
Maintaining open communication with all teammates; we share tasks and collaborate as a team to ensure we are delivering the best, most efficient service possible
Delivering excellent customer service at all times

Personal Specifications;

Fluent English to native level (both written and spoken)
French language skills
Spanish (bonus skill)
EU passport holder (essential)
Customer service experience– either customer facing or by phone/email within a similar environment (call centre, booking agent, resort rep. etc)
Computer literate with experience on booking systems, excel and emails
Experience and knowledge of the transfer industry
Knowledge and skills related to various areas of travel industry (Ski, Golf, Cruise, Corporate etc)
‘On-call’ experience
Ski-resort knowledge

Please note this Job Description can be adjusted at any time and does not reflect all duties of the role.

Contract length: 4-5 months
Full-time hours: 35 per week
Expected start date: Mid to late November 2022
Job Types: Full-time, Part-time, Temporary (with the potential for extension / permanent role)
Salary: 2000 EUR Brut pcm – any hours worked down at Geneva airport will also be topped up to match the Swiss minimum wage.
Contract includes a local Morzine / Avoriaz / Les Gets lift pass.
Overtime is paid at 25% extra per hour.

To apply for this role, please send a covering letter and your CV to [email protected]

Admin Executive

Job Title: Admin/Operations Assistant
Fixed Term Employment Contract. 40hour/week. Starting Nov 2022
Responsible to Head of Operations
Location: Manchester, England
Probationary period: 1 Month

Ski-Lifts are looking for dedicated and motivated Admin Assistants to join our team for the upcoming ski season. The role would run from November to April, with the possibility of becoming permanent beyond this for the right person.

Based in our head office in the centre of Manchester, although for candidates with the right to work in the EU, there is also an opening to work in our office in the French Alps instead.

About you;

If you are a highly motivated team player with outstanding attention to detail, strong work ethic, drive and persistence then we want to hear from you.

As an Admin Assistant you will be working with the Admin team to maximise bookings whilst delivering excellent customer service. You will be dealing with varying responsibilities relating to all aspects of airport transfers from responding to quotes and enquiries, to booking management and customer service.

You have excellent communication (written & verbal), critical thinking and problem-solving skills. You will adapt to differing situations, work well in high pressure environments, with the ability to use your initiative, multi-task and problem solve under time sensitive situations. You have an intrinsically conscientious and collaborative attitude to work, with a ‘can-do’ attitude and determination to complete the task at hand.

Existing knowledge and experience of the travel/transfer industries is a bonus but not necessary as you will be provided with training, resources and support to be able to uphold the company standards.

Your focus will be;

Responding to email and phone enquiries and maximising sales

Managing shared email inboxes for all brands; ensuring all emails are responded to in line with company SLAs, channel communications to the right department or teammate, resolving all issues and answering any questions
Dealing with emails and phone calls within a timely and efficient manner
Covering on-call shifts (which will be out of normal office hours)
Working from our bespoke booking system to; generate quotes; create bookings; take payments; update bookings
Leaving handovers for teammates for ongoing tasks

Taking ownership of issues but working as a team member where applicable
Maintaining open communication with all teammates; we share tasks and collaborate as a team to ensure we are delivering the best, most efficient service possible
Delivering excellent customer service at all times

Personal Specifications;

Fluent English to native level (both written and spoken)
French or Spanish language skills (not essential but an advantage)
Customer service experience – either customer facing or by phone/email within a similar environment (call centre, booking agent, sales, resort rep. etc)
Email and phone experience within a professional environment
Computer literate with experience on booking systems, excel and emails

Experience and knowledge of the travel industry, particularly of ski resorts (sales experience an advantage)

Contract length: 4-5 months
Full-time hours: 40 per week
Expected start date: Mid to late November 2022
Job Types: Full-time,Temporary (with the potential for extension / permanent role)
Salary: £1.800 per month

To apply for this role, please send a covering letter and your CV to [email protected]

Seasonal Operations Executive

Job Title: Operations Executive
Temporary Contract: 35hour/week. Starting middle of Nov 2022 until Start-Mid April 2023
Responsible to Head of Operations
Location: Morzine, France

LIFTS TO is an award-winning transfer group, offering quality and convenient holiday transfers since 2003. Ski-Lifts is the winter brand, offering ski transfers to thousands of resorts in over 14 countries from 30+ airports.

As an Operations Executive you will be working with the Operations team to ensure the smooth and efficient running of all transfers and delivery of excellent customer service levels. You will be dealing with varying responsibilities relating to all aspects of transfers from booking management, out of hours support and daily transfer operations.

You have excellent communication (written & verbal), critical thinking and problem-solving skills. You will adapt to differing situations, work well in high pressure environments have a good level of stress tolerance with the ability to use your initiative, multi-task and problem solve under time sensitive and, at times, stressful situations. You have an intrinsically conscientious and collaborative attitude to work and teammates with a ‘can-do’ attitude and determination to complete the task at hand.

Existing knowledge and experience of the travel/transfer industries is a bonus but not necessary as you will be provided with training, resources and support to be able to perform and uphold the company SLAs.

Your focus will be;

Managing shared email inboxes for all brands; ensuring all emails are responded to in line with company SLAs, channel communications to the right department or teammate, resolving all issues and answering any questions.
Dealing with emails and phone calls within a timely and efficient manner
Booking management; answering phone calls and emails.
Covering on-call shifts (which will be out of normal office hours)
Operational duties: resolving issues, communicating pick-up times and vital booking information
Communicating feedback to the customer care department
Ensuring that all information required for suppliers and customers is communicated and collated to guarantee transfers run as efficiently and up to the standards required
Working from our bespoke booking system to; generate quotes; create bookings; take payments; update bookings; confirm pick-up times
Leaving handovers for teammates for ongoing tasks
Taking ownership of issues but working as a team member where applicable
Maintaining open communication with all teammates; we share tasks and collaborate as a team to ensure we are delivering the best, most efficient service possible
Delivering excellent customer service at all times

Personal Specifications

Fluent English to native level (both written and spoken)
French language skills (preferred)
Any other languages a benefit
Customer service experience– either customer facing or by phone/email within a similar environment (call centre, booking agent, resort rep. etc)
Email and phone experience within a professional environment
Computer literate with experience on booking systems, excel and emails
Experience and knowledge of the transfer industry
Knowledge and skills related to various areas of travel industry (Ski, Golf, Cruise, Corporate etc)
‘On-call’ experience
Ski-resort knowledge

Please note this Job Description can be adjusted at any time and does not reflect all duties of the role.

Contract length: 4-5 months
Expected start date: Mid November 2022
Job Types: Temporary, with the potential for extension/permanent role.
Salary: 2000 EUR Brut pcm
Contract includes a local Morzine/Avoriaz/Les Gets lift pass.
Overtime is paid at 25% extra per hour. If asked to work at Geneva Airport to help our airport team, your wage will be topped up to Swiss minimum wage.

Please send your CV and covering letter to [email protected]