What happens if my flight is diverted?
If your flight is diverted to a different airport from your original destination please contact our team as soon as you are aware. If this isn’t possible (i.e. you are already in transit) just contact our team as soon as you can upon landing and we will advise you of the possible options. It is up to your airline to get you back to your original destination airport and we will do our best to arrange transport for your new arrival time. Please note that we cannot always guarantee to be able to provide the booked service in this situation and, if we can, an additional charge may be applied.
If you do not wish to wait for a vehicle to become available for you, as a result of any flight delays and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.