Setting up an account and logging in

If you haven’t booked with us before you will have the option to set up an account with us. Just click on ‘create account’ in the booking process and your log in details will be sent to the email address you use in your booking.

If you have booked with us before under the same email address, you will be able to log into your account to complete your booking. If you have forgotten your password just click ‘lost password’ on the login page and you will be sent a password reset email. Follow the link in the email and choose a new password before continuing.

If you don’t want to set up an account with us, you can continue as a guest. Just click ‘continue as guest’ before logging in to complete your booking.

All account holders will benefit from Ski-Lifts Loyalty Points.

Should I book a transfer to Avoriaz or Avoriaz cable car?

Avoriaz is a car-free ski resort, so your driver cannot take you directly to your accommodation. You’ll need to select one of two drop-off points when booking your Avoriaz transfer:

• 🏔️ Avoriaz Welcome Centre (Resort Entrance – Falaise Area)
  Best if your accommodation is located in the upper or central area of Avoriaz. Your transfer will take you directly to the Welcome Centre, where you can continue by horse-drawn sleigh, shuttle, or on foot. This is the most popular option for guests staying inside the main resort.
• 🚠Avoriaz Cable Car (Prodains Téléphérique) Convenient for properties located near the lower part of the resort. This route is typically 20–30 minutes faster, and if you already have your lift pass, you can use it for the cable car ride instead of buying a separate ticket.
• ⚠️ However, note that the cable car does not operate late at night or very early in the morning, so always check its opening times before booking.

At both locations, resort transport (horse-drawn sleighs or snow shuttles) is available to take you to your accommodation, costing around €8 per person.

For detailed advice on choosing the best option for your stay, visit our full guide: Avoriaz or Avoriaz Cable Car Transfer

Sports Equipment

Depending on the route and time of year we can allow for ski/snowboard bags, bikes (in boxes), surfboards and golf clubs. You have the option to add the equipment you are bringing in the booking form, after getting a quote. If you are unsure then please contact us and we will be able to advise.

Ski-lifts and our transfer providers will not accept any responsibility for any impact on a transfer should a customer fail to provide us with a working contact mobile number at the time of booking. Please check your details carefully.

Ski and Snowboard Bags

The maximum permitted size for a ski or snowboard bag is 190cm long. Each passenger can bring 1x ski or snowboard bag with them on their transfer. Please ensure you enter this information at the time of booking.

Bikes

All bikes must be in a bike box or a bag. The max. dimensions are: 160cm (length), 100cm (high) and 40cm (wide). Please ensure you note this in the booking form.

Golf Bags

For any golf transfers, you can bring 1 golf bag per person on a transfer. Please note this in the booking. If you are bringing any extra bags or luggage please contact a member of our team to discuss your requirements.

All baggage must be clearly labelled with the owner’s name and the destination address

If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, bikes in bike boxes or bags, wheelchairs/scooters etc) we must be informed at the time of booking. Ski or snowboard bags should not exceed 190cm in length and the maximum size for bikes (when packed in a bag or box) is a length of 160cm, a height of 100cm and width of 40cm.

The shared transfer isn’t available

If you are looking for a shared transfer but it doesn’t appear to be available once you have run a quote, this is most likely because we don’t offer that transfer type on that route.

However, this could be due to your flight arrival or departure time as on some routes the shared transfers only operate at certain times. If you have any questions please don’t hesitate to contact us and our team will be happy to advise.

We have different flight arrival times

If you want to book a transfer for people arriving on different flights you can do this in one of two ways;

1. If you would all like to wait for each other and travel together: put the latest flight arrival time as the flight time and note the other flight times & numbers in the notes on your booking. This will most likely be the most cost-effective way of booking.

2. If you want to book individual transfers for each different flight arrival times: just add as many journeys as you need to by clicking ‘add another transfer’ at the bottom of the booking form.

Just remember that if there is more than one flight on any transfer, put the latest flight time down as the arrival time and make a note of the other flight times & numbers in the comments box so we can track all flights in case of delays.

The same principle applies for the return journey if the group are all travelling together use the time of the first flight departure time, so we base your pickup time on this and ensure they get to the airport in plenty of time for their flight check-in.

If this all gets too complicated, please feel free to contact us and we can assist you in making the booking.