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Cancelling a booking

All cancellations should be sent to us in writing, by email, or you can cancel your booking yourself by logging into your account.  Any bookings cancelled more than 7 days before the date of travel will be refunded in full.  If you need to cancel within 7 days of travel you can still cancel your booking by logging into your account or by contacting a member of our team and we will look into each request on a case by case basis.

Should you need a letter to claim any costs from your insurance please contact our team and we will be happy to assist.

Refunds can take between 7-14 days to be investigated and processed.

Why book your airport transfer with us?

Flexible Booking

100% free cancellation
7 days before you travel. Plus our Covid Guarantee.

24/7 support

In case you’re delayed or need our help

No hidden fees

Skis, child seats, luggage and amendments are all included.

Loyalty Points

Earn Money off your next holiday transfer (ski, golf, cruise & more)

Global Coverage

Over 200+ ski resort destinations

Award Winners

Multiple World Ski Award Winners. 'World Best Ski Transfer Operator'.

Airport transfer types to suit all budgets


One of the most cost effective and efficient ways of getting to the resort.


No sharing with others, no waiting at the airport and a direct door-to-door service, with no additional stops en route.


Perfect for larger groups wanting to travel together.


Like a private transfer, but with the additional benefit of travelling in style.