Cancelling a booking
All cancellations should be sent to us in writing, by email, or you can cancel your booking yourself by logging into your account. Any bookings cancelled more than 7 days before the date of travel will be refunded in full. If you need to cancel within 7 days of travel you can still cancel your booking by logging into your account or by contacting a member of our team and we will look into each request on a case by case basis.
Should you need a letter to claim any costs from your insurance please contact our team and we will be happy to assist.
Refunds can take between 7-14 days to be investigated and processed.