How can I make amendments to my booking?
You can usually make changes to your booking up until our booking deadline (up to 72 hours prior to the day of travel), by visiting our website and logging on to your account using the login details you receive when making your booking.
Any changes to bookings that will affect transfer including;
- Flight times
- Pick-up time (only if already prebooked for a private transfer)
- Travel date
- Transfer type
- Resort or airport
- Number of passengers
- The number of hold luggage or skis/snowboard bags; only if this exceeds the max. Luggage allowance or if you have booked a coach transfer and will need to change the size of your vehicle.
These changes can affect the price and availability of your transfer.
If it increases the price, but we still have availability additional amount due and will need to make the payment by following the normal payment procedure process.
If a refund is due this will be processed automatically, just make sure you confirm all the changes.
If availability is affected by your changes this will put your booking onto request. You just need to confirm the changes and send the request and our team will look into the best option for you. All requests will be dealt with within 1 hour during office hours (9am-6pm CET).
Any other changes will just update automatically.
If this all gets too complicated, or you have any questions, feel free to contact us and our team will be happy to help.
On occasions, particularly if you’re travelling during very busy periods, or if it is short notice, it may not be possible for us to offer you the transfer you have requested. In these situations, we will always endeavour to offer you the best possible alternative.
For any changes made, including any that go on requests, you will receive an email confirming either confirming the updates or confirming the pending availability request. Always ensure that you receive this email and these details are correct. If you don’t receive an email when the changes might not have been saved and this could impact on your transfer.