How do I make a complaint?
The conditions of transfer travel vary depending on the type of transfer booked. These can be found in your booking confirmation. If you believe your transfer experience has not upheld the terms and you provided all the correct details for your booking then please feel free to write an email detailing what happened with your name and booking number to [email protected]. You will also have the opportunity to raise a complaint in your text survey, which is sent to the mobile number for the booking after each journey. Any complaints raised in the survey will be looked into by our customer service team and you will be contacted by email.
Why book your airport transfer with us?
100% free cancellation
7 days before you travel. Plus our Covid Guarantee.
In case you’re delayed or need our help
No hidden fees
Skis, child seats, luggage and amendments are all included.
Earn Money off your next holiday transfer (ski, golf, cruise & more)
Over 200+ ski resort destinations
Multiple World Ski Award Winners. 'World Best Ski Transfer Operator'.