I’ve missed my transfer, what do I do?
If you have missed your transfer you should always contact us on our emergency number, which can be found in your booking confirmation email. Our team will then be able to advise of what options there are.
If you do not wish to wait for a vehicle to become available for you, as a result in any luggage collection and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.