What happens if the airline has lost my luggage?
In any cases where you are delayed getting through to the transfer meeting point, you should contact our team to make them aware (please refer to your booking confirmation email for our emergency number). Failure to do so could result in you missing your transfer. Our team will then advise you of your options; whether the transfer can wait, if you can be rescheduled onto the next available transfer or if you need to look into booking a new transfer.
If you do not wish to wait for a vehicle to become available for you, as a result of any luggage collection issues and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.
It is the responsibility of the airline to deliver any lost luggage to you.