What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible?

In the event that we are unable to reach a customer for their pickup time due to bad weather or road conditions, the customer must attempt to make his/her own way to a suitable, safe pickup point. We will assist with advice in this matter and will try to give customers advance warning whenever possible. However, if this situation causes a long delay in getting to the new pickup point at the agreed time, we may in some instances have to fit the customer into the next available transfer. This will be decided on a case by case basis.

If you have any concerns on the day of travel please contact our 24/7 operations number.