Customer Satisfaction Survey Results

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We believe that customer feedback is the only way for us to know if we are doing a good job and also helps us to focus on the things we should be looking to improve. To do this, we invite every customer to rate the service they received out of 5 after they have travelled and provide us with any feedback. We study these responses in detail and use it as the basis for continuing to develop Ski-Lifts.

We also know that the feedback from previous customers is an invaluable resource for many people when thinking about booking with a new company. Therefore, we publish the results of our customer survey here for you, so you can see what our customers think about us before you decide whether to book your transfers with Ski-Lifts.


Survey Results

prize-badge-with-star-and-ribbon2017/18
4.7 out of 5
4,241 survey responses
prize-badge-with-star-and-ribbon2016/17
4.7 out of 5
3,720 survey responses
prize-badge-with-star-and-ribbon2015/16
4.63 out of 5

To see the detailed customer survey results from the past few seasons, click on the links below:

Summer 2015 Season

Winter 2014-15 Season

Summer 2014 Season

Winter 2013-14 Season

Summer 2013 Season

Winter 2012-13 Season

Summer 2012 Season

If you have any comments or suggestions please contact our customer service team at customerservice@ski-lifts.com

Previous Customer Comments

“Our outbound flight suffered a 9 hour delay due to closure of Geneva airport. And yet the driver was still there to meet us and take us to our destination despite being after midnight. Excellent service!”

“This is the best transfer company I have ever experienced, great staff, very helpful, very polite and friendly, safe transfers in great vehicles.”

“I have used Ski-Lifts for many years now and found them to be reliable and efficient, I would certainly recommend them.”

“This was a one of our best transfers. The driver was excellent; considerate and sociable and he drove with care and safely.”

“An excellent service and very good value for money.”

“I could not recommend your company highly enough, on service, price and efficiency. Well done I shall be recommending to all my friends and I will definitely be a regular customer!”

“We have Used Ski -Lifts twice now and will continue to do so…Great service and competitive prices.”

“Highly recommend your company. Have used others and Ski Lifts is the best.”

What our clients say about us…

ski-independance

“Ski-Lifts provide us with a safe, reliable and highly professional service for our clients to a range of destinations. They take great pains to ensure that everything runs in a timely fashion and on the rare occasion that something does go wrong, they work hard to find a solution. Everyone in the Ski-Lifts team is great to work with and their efforts are hugely appreciated by everyone here at Ski Independence. We look forward to working with you all again next season!”

erna-low

“We have been working with Ski-Lifts for several years and have always found them to be professional, reliable and very efficient.”

ski-world

“We have been working with Ski-Lifts since 2013 and have found them to be a very valuable partner. Ski-Lifts are very easy to work with, have a great range of competitively priced product and the service they provide to our mutual clients is always well received.”

Truly flawless door-to-door service

  • Relax knowing that someone will be waiting at the airport
  • 24/7 assist while you’re travelling
  • Get to your destination safely and comfortably

Airport transfer types to suit all budgets

 

Shared

Share the vehicle with other passengers with similar flights & destinations.

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One of the most cost effective and efficient ways of getting to the resort.

 

Scheduled

Similar to a shared transfer, except this runs to a set timetable, so you're required to book a service that works for your flight times.

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Generally not door-to-door but cheaper.

 

Private

Book a driver and vehicle for your sole use.

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No sharing with others, no waiting at the airport and a direct door-to-door service, with no additional stops en route.

 

Coach

Similar to a private transfer the only difference is that it is using a larger vehicle.

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Perfect for larger groups wanting to travel together.

 

Exec & Limousine

Enjoy vehicles such as a top-of-the-range Mercedes minivan or an S-Class Mercedes limousine.

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Like a private transfer, but with the additional benefit of travelling in style.

Need more info?

If you need any additional information, please don't hesitate to Contact Us.

You can also find more information on our How To Book and Frequently Asked Questions pages.