FAQs – Frequently Asked Questions
Can I be dropped off at a train station?
There is the option to book transfers from a number of train stations – simply select from the quote generator the station you are travelling to and follow the booking process. If the station you want to book is not available on the quote generator then fill in the form and a member of our team will get back to you.
If you are departing by from an airport train station then select the airport and enter your train departure time as requested. Instead of entering a flight number, write your train number and in the notes field and comment that you are leaving by train. We will then schedule your transfer based on this. Please note that if you book a shared transfer for a train departure from an airport the same waiting times will still apply to your transfer. Please see the transfer terms online and in your booking confirmation email for more information.
Flight times and numbers
We need the flight arrival or departure times for the airport you are booking the transfer to or from. Please also enter your flight numbers.
Take care not to enter the times from your departure airport by mistake!
For Departure transfers, from Morzine to Geneva, we want the scheduled flight departure time from Geneva Airport.
If you are booking a transfer for people arriving on different flights, or you have a connecting flight from another airport, make sure to include this information in the notes section of the website. (We have different flight arrival times)
Ski-lifts and our transfer providers will not accept any responsibility for any incorrect information provided in your booking form. Please check your details carefully.
If you are arriving on a train please see How do I book if I am arriving by train?
If you aren’t arriving on a flight or a train you should enter the time that you will be at the airport:
If you book a private transfer you can select your own pick-up time by ticking the pick-up time box.
If you book a shared transfer you will have to enter the time you will be at the airport at the transfer meeting point and enter a note into the notes section of the booking telling us what you are doing. Please note that shared waiting times will still apply as normal from the time you reach the transfer meeting point.
How can I contact you out of hours?
We understand that booking a holiday can be stressful, so we aim to make ourselves as immediately available to our customers as possible.
When you make a booking with Ski-Lifts you are provided an emergency out of hours contact number, so that any possible delays, last minute flight changes and diversions are communicated and managed regardless of the hour.
Our Morzine-based operations and customer service team are available between Mon-Friday 9am to 6pm (GMT). Within these hours we respond to every call and return any out of hours missed calls the next working day. Emails sent to customer services and operations within working hours are also responded to on the same working day.
If you have any further questions, please contact us for assistance.