What happens if my flight or train is cancelled?
If your flight is cancelled please contact a member of our team on the 24/7 operations number as soon as possible (please refer to your booking confirmation email). Our team can then advise what options there are for you and help to organise a new transfer for you if needed. In most cases, you will be deemed to have missed your transfer but our team will be able to advise.
If an alternative flight is arranged you should contact us as soon as possible so we can look into arranging a new transfer, at full cost and subject to availability. You can also submit an availability request for a new transfer on our website and we will look into availability and pricing for you.
If you do not wish to wait for a vehicle to become available for you and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.
Any other journeys you have under the same booking are unaffected and are still valid as originally booked.