Are there any extra charges on top of the published prices? Are these included in the price that you receive from the quote generator?
No, there are not any extra charges on top of our published prices.
Avoriaz transfers – what happens in the case of poor weather and road conditions?
The price on the quote generator is the total price that you pay, if you complete your booking at that time.
There are no hidden card charges or taxes that get added on later in the booking process.
Due to its high altitude and narrow access road, Avoriaz can occasionally be very difficult to access especially on very snowy days. On these occasions, we may have to find alternative transport options to ensure you get to resort safely and in the most suitable way. In these situations, we would normally take you to the Prodains Telepherique (Avoriaz Cable Car) and you would catch this up to the resort. If there is an additional cost involved, Ski-Lifts will happily provide you with a letter for your travel insurance, explaining the reasons for the expense, so you can claim this back.
Can I be dropped off at a train station?
If you are due to depart from resort, we will contact you in advance of your pick up time, if we believe there may be a problem accessing the resort and make alternative arrangements with you.
We offer transfers to a number of different train stations from various resorts.
Can I be dropped off at an airport hotel?
You will be able to see if this option is available to you by using the Quote Generator on our site and if it is you can complete your booking as normal.
If the train station that you require is not displayed, please contact us directly for a quote.
In many areas it is possible to book a Private Transfer to an airport hotel. If this option is available you will be able to select it on the Quote Generator when making a booking.
Can I make amendments to my booking?
If you cannot see this option in the area you are travelling to, please contact us directly and we will be happy to arrange this for you.
Please note that if you are booking a Shared Transfer, these will only be available to the airport, so if you book this option than you will then need to make your own way to the hotel from the airport.
You can make changes to your booking up until our booking deadline (up to 72 hours prior to the day of travel), by visiting our website and logging on to your account using the login details you receive when making your booking.
Can you pick me up from an Airport hotel instead of the airport?
We will not charge you any fee for changing your booking in this way, although if you are making changes to your transfer that may change the price, such as increasing the number of passengers, changing the pick up or drop off location, changing the transfer times, or changing the transfer type, there may be an increase in the cost for the service and you will need to pay this for the changes to take place. Once you have completed the changes and they are accepted, you will receive an amended booking confirmation email to reflect the new booking details.
On occasions, particularly if you’re travelling during very busy periods, or if it is short notice, it may not be possible for us to offer you the transfer you have requested. In these situations we will always endeavour to offer you the best possible alternative.
If you are trying to amend your booking at short notice, we suggest you contact our office detailing the changes you would like to make and we will do our very best to accommodate them.
We can offer Private Transfers to pick up at an airport hotel in many destinations. Where there is an option to pick up from a hotel instead of the airport please select this option on the Quote Generator. Where you cannot find this option, please contact us and we will be happy to advise.
Different members of my group are arriving on different flights – how should I make my booking?
Shared Transfers can only pick up off at the airport so if you would like to book this transfer type you must make your own way to the airport to meet the transfer. As you will not have a flight in this situation, please make up a flight time based on the time that you will get to the airport and be aware that you may then have to wait for the next scheduled transfer (if timetabled) or wait for the time indicated on the transfer description for the transfer to leave.
You can do this in one of two ways;
Do Ski-Lifts offer any discount for young children or babies?
If you would all like to wait for each other and travel together, you would use the latest arrival time as the flight time and note the other flight times & numbers in the “additional comments” box on your booking.
If each member of the group would prefer to leave as soon as possible and not wait for the others, you would need to book individual journey legs for each of the different flights/groups that wish to leave together. You can do this all on the same booking. If there is more than one flight on the booking, please remember to put the latest flight time down as the arrival time and make a note of the other flight times & numbers in the comments box so we can track all flights in case of delays.
The same principal applies for the return journey, if the group are all travelling together; use the time of the first flight to depart, so we base your pick up time on this and ensure they get to the airport in plenty of time for their flight check in.
If this all gets too complicated, please feel free to contact us and we can assist you in making the booking.
As our fares are offered on a per-seat basis and it is a legal requirement for every passenger, regardless of age, to have a seat, we are not able to offer a discount for children or infants.
Do the Shared Transfers operate to a timetable?
We do however, provide infant & child seats at no extra cost, you just need to make a note of your requirements at the time of booking.
No, instead, we group passengers together depending on their flight arrival or departure time.
How do I find Ski-Lifts at the airport?
On arrival, we guarantee a maximum waiting time at the airport; this is specified on the transfer description on our website and is dependent on the airport and on the time of your flight.
For departures, we confirm your exact pick up time to you the day before your departure and will always aim to you get you to the airport between 1.5 and 2 hours prior to your flight departure time.
Please follow the instructions given on your booking confirmation, of where to meet your driver or our representative on arrival at the airport. This will either be at a transfer desk, or you will be met by a driver holding a sign with your name on it, depending on the airport, transfer type and when you are arriving.
Please be aware that the driver, or representative meeting you may not be an employee of Ski-Lifts, but a representative of one of our partner companies.