FAQs > Arrival Related
Can you pick me up from an Airport hotel instead of the airport?
We can offer Private Transfers to pick up at an airport hotel in many destinations. Where there is an option to pick up from a hotel instead of the airport please select this option on the Quote Generator. Where you cannot find this option, please contact us and we will be happy to advise.
How do I find Ski-Lifts at the airport?
Shared Transfers can only pick up off at the airport so if you would like to book this transfer type you must make your own way to the airport to meet the transfer. As you will not have a flight in this situation, please make up a flight time based on the time that you will get to the airport and be aware that you may then have to wait for the next scheduled transfer (if timetabled) or wait for the time indicated on the transfer description for the transfer to leave.
Please follow the instructions given on your booking confirmation, of where to meet your driver or our representative on arrival at the airport. This will either be at a transfer desk, or you will be met by a driver holding a sign with your name on it, depending on the airport, transfer type and when you are arriving.
How long will I have to wait after I come through into arrivals until we set off to resort?
Please be aware that the driver, or representative meeting you may not be an employee of Ski-Lifts, but a representative of one of our partner companies.
This is dependent on the type of transfer you have booked and is clearly displayed on the transfer description during the booking process.
If you have booked a Private transfer the waiting time will be minimal (normally none). In the case of Shared Transfers, the maximum waiting time is displayed on the transfer description on the booking form.
Our scheduled shuttle services run to a timetable and you will be allocated on the shuttle departing nearest to your arrival time. Please make sure you read the timetable carefully before making your booking, to ensure there is a shuttle that fits with your flight times. There is a link to the timetable within the transfer description during the booking process.
If you are still not sure about the waiting time for your specific transfer, please get in touch and we can send you a full transfer description.
Factors which can affect your pickup times:
For more information, please see our terms and conditions
I want a specific pickup time from the airport – is this possible?
For a private transfer this not a problem. Simply enter the desired pick-up time and we will meet you as normal at this time.
If you specify a pick-up time for shared transfers you may have some waiting time. We will endeavour to keep this time to a minimum and it will not be more than the maximum waiting time described on the transfer description on the booking form.
What do I do if I can’t find the Ski-Lifts representative at the airport?
If you are unable to loacte your driver or our representative at the agreed location (as described on your booking confirmation email), please call us on the ermegency contact number given on your booking confirmation and we will locate the driver for you.
Will the driver wait if our flight is delayed?
If your flight is delayed by less than one hour then your driver will wait for you. If your flight is delayed by more than one hour, we will put you on to our next available transfer. In some cases, this may mean a longer wait than normal, but we will do our best to get you away from the airport with minimal delay.
In order to minimise your delay at the airport, we simply ask that you keep us informed of any flight delays. By doing so, we will have more chance to make alternative arrangements for you and our team will assist as much as possible to get you to your destination as quickly as possible.
Please read our terms and conditions for more information on this subject.