Different members of my group are arriving on different flights – how should I make my booking?
The answer to this question depends upon whether you all want to:
(1) wait for each other and share a minibus, or:
(2) each member of the group prefers to leave as soon as possible after their flight arrives.
(1) Since you all wish to travel in the same minibus, please enter the flight details of the LAST flight to arrive as your primary flight. Then please enter all details of other flights into the ‘any other information’ box on the booking form.
(2) Since you wish to leave as soon as possible, please make a new booking for each group that wishes to leave separately (again using the LAST flight to arrive as the primary flight).
N.B. If you have different people arriving AND departing on different flights (and require separate arrival AND departure pickup times), then you will need to make separate bookings for each set of people.
If this all gets a bit too complicated, feel free to contact us and we will help you to make the booking.
How do Private and Shared Transfers work for groups of over 8 people?
For example, you are a group of 10 people.
If you book a private transfer, all 10 of you will leave in two private minibuses as soon as you arrive, and be picked up for your return trip at exactly the same time.
If you book a shared transfer for 10 people, 8 of you will leave straight away upon your arrival in a private minibus, and 2 of you will be treated as standard customers on a shared transfer.
On your shared departure, the private group of 8 may leave at a slightly different time to the shared group of 2, however you will be notified of this in advance of the transfer.
N.B. If we do have extra space in the 2nd shared minibus, then there is the option for the group to be split differently (i.e. 7 in the private minibus and 3 in the shared) for the same cost – but this is dependent upon availability.
How much notice do I need to give in order to book online?
The deadline for booking transfers online is 18:00 (French time) three days before the date you which to travel (i.e. you must book by 18:00 on Wednesday for a transfer on Saturday). After this time please contact us by email or telephone to book.
I have a child who requires a special seat for travel – can Ski-Lifts arrange this?
Yes, simply enter the amount of baby seats and the amount of child seats you require for the transfer from the dropdown menus and Ski-Lifts will make sure that the relevant seat is there on the transfer. Ski-Lifts use 2 types of child seats (both of which comply with European standards): One of which is a baby seat and is suitable for children between the weights of 0-18Kg The other is a child/booster seat which is suitable for children weighing over 18Kg. Please let us know what you need based upon the approximate weight that you think your child will be on the date of travel. If you have any doubts, please bring your own seat, since Ski-Lifts will not be held accountable for any difference in opinion on this subject. There is no charge for this service.
I require a transfer from Geneva Train Station of a Hotel within Geneva?
You must book a private transfer and explain in the notes exactly where you would like to be picked up from. If you book a shared transfer then you will need to make your own way to Geneva Airport in order to meet the Ski-Lifts representative (most hotels offer a free shuttle service, and there are trains every 10minutes from the station to the airport)
I require a transfer from the French side of Geneva Airport – how should I make my booking?
You must book a private transfer and explain that you are arriving on the French side of the airport in the notes. If you book a shared transfer then you will need to make your own way to the Swiss side of the airport in order to meet the Ski-Lifts representative
What is the difference between a private and a shared transfer?
Private Transfers are for customers who want the most hassle-free solution of getting to resort. Simply arrive at the airport, pick up your bags, and you will be met in arrivals by a Ski-Lifts representative and taken straight to your accommodation. No waiting for other people to arrive, you will have the minibus to yourself!
Shared Transfers are for the more cost-conscious customer who is willing to save a little money by sharing a minibus (each minibus seats up to 8 people plus luggage).
Ski-Lifts will always try to offer shared transfer customers a minimal waiting time by allocating minibuses with people on similar (if not the same) flights, and at peak times this waiting time should be less.
The average waiting time for a shared transfer is around twenty minutes. Maximum waiting time for shared transfers is one hour.
The larger the size of your group, the less waiting time there is likely to be. For example a group of 5 is much less likely to have to wait than a group of 1 or 2 people.
Ski-Lifts will occasionally take customers in the same minibus that are going to different resorts. This may involve a customer having to change minibuses en route. Ski-Lifts use specified hubs to do this, and this will only happen when the amount of people booked for travel in a set minibus is low. If this is necessary then your journey time will not be increased by more than 30mins (including the one hour waiting period - so the overall time limit for shared transfers will not be affected). The larger the size of the group, the less likely it is that this will need to happen.