FAQs > Booking Related
Can I make amendments to my booking?
You can make changes to your booking up until our booking deadline (up to 72 hours prior to the day of travel), by visiting our website and logging on to your account using the login details you receive when making your booking.
Different members of my group are arriving on different flights – how should I make my booking?
We will not charge you any fee for changing your booking in this way, although if you are making changes to your transfer that may change the price, such as increasing the number of passengers, changing the pick up or drop off location, changing the transfer times, or changing the transfer type, there may be an increase in the cost for the service and you will need to pay this for the changes to take place. Once you have completed the changes and they are accepted, you will receive an amended booking confirmation email to reflect the new booking details.
On occasions, particularly if you’re travelling during very busy periods, or if it is short notice, it may not be possible for us to offer you the transfer you have requested. In these situations we will always endeavour to offer you the best possible alternative.
If you are trying to amend your booking at short notice, we suggest you contact our office detailing the changes you would like to make and we will do our very best to accommodate them.
You can do this in one of two ways;
Do the Shared Transfers operate to a timetable?
If you would all like to wait for each other and travel together, you would use the latest arrival time as the flight time and note the other flight times & numbers in the “additional comments” box on your booking.
If each member of the group would prefer to leave as soon as possible and not wait for the others, you would need to book individual journey legs for each of the different flights/groups that wish to leave together. You can do this all on the same booking. If there is more than one flight on the booking, please remember to put the latest flight time down as the arrival time and make a note of the other flight times & numbers in the comments box so we can track all flights in case of delays.
The same principal applies for the return journey, if the group are all travelling together; use the time of the first flight to depart, so we base your pick up time on this and ensure they get to the airport in plenty of time for their flight check in.
If this all gets too complicated, please feel free to contact us and we can assist you in making the booking.
No, instead, we group passengers together depending on their flight arrival or departure time.
How do I make a booking?
On arrival, we guarantee a maximum waiting time at the airport; this is specified on the transfer description on our website and is dependent on the airport and on the time of your flight.
For departures, we confirm your exact pick up time to you the day before your departure and will always aim to you get you to the airport between 1.5 and 2 hours prior to your flight departure time.
Book online – simply use the Quote Generator, select your transfer from the options provided and receive an instant confirmation of your booking by email. If you can't find the transfer you are looking for, contact our office and we will be happy to help.
How do Private and Shared Transfers work for groups of over 8 people?
Payment is taken in full at the time of booking and we accept major credit, debit cards and payments from Paypal accounts.
Details to include on your booking:
Total number of passengers - please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book the transfer for five people.
Overseas accommodation address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so try to provide the full address to avoid confusion.
Mobile Phone Number - This is extremely important, for example we may need to contact you once your journey has begun, or during your stay and we also send an SMS confirming your pick up time for your departure the day before you are due to leave. Your number will show on your booking and we, or our suppliers will also see this number, but it will not be given to any other person or organisation. Please remember to add the country code onto your phone number and remove the 0, for example 07790123123 becomes +447790123123.
Booking Confirmation - When you confirm your booking and payment is taken, you will automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. This will also detail instructions about what to do on arrival, or departure and any contact details you may require while travelling.
Ordinarily we use 8-seater vehicles, so any group up to this number will travel together in one vehicle. The exception to this rule is if you select a transfer type that specifies a different vehicle size (Private Taxis, Limousines, Coaches, etc).
How much luggage can I bring on the transfer?
For example, you are a group of 10 people and have booked a standard vehicle;
If you book a private transfer, all 10 of you will leave in two private minibuses as soon as you arrive, and be picked up for your return trip at exactly the same time. You can spread the group over both minibuses, however you would like.
If you book a shared transfer for 10 people, you will be split into 2 vehicles (normally as an 8 and 2 people on a second vehicle). You may not all leave at the same time, but it will be within the maximum waiting time as detailed on the transfer description on the booking form.
For your departure back to the airport, we always attempt to pick up the whole group at the same time, but sometimes this is not possible and the groups may depart at slightly different times. We inform you of the pickup times for the whole group the day before you are due to depart in the normal way.
The standard luggage allowance is one piece of hand luggage and one suitcase, or holdall per person.
How much notice do I need to give in order to book?
It is also possible to bring sporting equipment with you on most transfers, for example skis and snowboards in winter, or bikes or golf clubs in the summer. If you intend on bringing sports equipment with you, you must specify this on the booking form, so that we can make sure it can be accommodated in the vehicle.
The maximum permitted size for a ski or snowboard bag is 190cm long and for a bike (which must be packed in a box or a bag) it is 160cm (length), 100cm (high) and 40cm (wide).
If you plan on bringing any over-size luggage, or additional luggage above and beyond what was mentioned above please contact us in advance to discuss your requirements.
If you leave property in a transfer vehicle on arrival, please call or email us and one of our team will assist in tracing and retrieving the lost property for you. Ski-Lifts regrets that we cannot be held responsible for items that cannot be found.
As a general rule, we accept all bookings up to 48 hours prior to the date of departure; however during the busier periods we are not always able to guarantee availability so we advise booking as early as possible to avoid missing out.
I require a transfer to or from a train station or an airport hotel
If we have limited availability, or it is particularly short notice, then you will see a message stating so and there will be a button instead to check availability. If you click this button it will send us an enquiry with your request and we will check availability and get back in touch with you as quickly as we can to let you know what transfer options we have available.
Our best advice is that, to get the best price and biggest choice of transfers, book as early as you can.
We offer private transfers to and from a number of airport hotels & train stations, please check the quote generator to see if the one you are looking for is available.
Should I have travel insurance for my trip?
If it is not, don’t hesitate to contact us and we’ll do our very best to organise your required transfers. There may be a difference in price in this service, than for transfers to or from the airport.
Our shared transfers only pick up and drop off at the airport, so if you’re staying at an airport hotel you would need to make your way to the airport to meet your transfer. Many airport hotels do offer a free shuttle service to the airport. Obviously, you won’t have a flight time, so you’ll need to tell us a time that you plan on getting to the airport for and we will put you on a shared transfer that leaves within the indicated waiting time for that transfer type, or on the next scheduled transfer, if you have booked a scheduled shuttle. If you’re not sure of the waiting time for your transfer type, please check out the transfer description on our website when getting a quote.
We strongly recommend you take out travel insurance to cover you and your party for the full duration of your planned trip. This will protect you for unexpected delays or cancellations in your flight for example, as well as cover for other aspects of your holiday.
We need our transfer to go to more than one location - is that possible?
If you are unsure where to find travel insurance, visit our Travel Essentials page and click on the link to travel insurance from there, to arrange cover.
We know that sometimes you may want to stop at a supermarket on route to resort, or call in at an agency to pick up or drop off keys for a property. Or maybe, some of your group are staying in one place and the rest somewhere different.
If that is the case, please contact us to discuss your requirements before booking.
It should not be a problem to cater for your arrangements, but there may be a difference in the cost, depending on the circumstances and we also obviosuly want to make sure that all of the information gets passed to the driver.