Airport Transfers to Ski Resorts

FAQs > Booking Related

Can I make amendments to my booking?
It is possible to make changes to your booking up to our online booking deadline (72 hours before the day of travel), by visiting our website and using the login details you receive when you make your booking. After the booking deadline, you will need to contact our office, detailing the changes you wish to make and we will make the amendment for you.

As long as the changes you are making to your booking are before the booking deadline and do not effect a change in the cost of the transfer (for example by adding extra passengers means we have to use additional or larger vehicles) then we will not charge you any additional fees or admin charges.

For last minute changes to your booking, we will always do our very best to accommodate your requirements without passing on any additional costs to you.


 
Different members of my group are arriving on different flights – how should I make my booking?

The answer to this question depends upon whether you all want to:
(1) wait for each other and share a minibus, or:
(2) each member of the group prefers to leave as soon as possible after their flight arrives.

(1) Since you all wish to travel in the same minibus, please enter the flight details of the LAST flight to arrive as your primary flight. Then please enter all details of other flights into the ‘any other information’ box on the booking form.

(2) Since you wish to leave as soon as possible, please make a new transfer on your booking using the shopping basket, for each group that wishes to leave separately (again using the LAST flight to arrive as the primary flight).

This same principal applies if you have different groups departing on different flights, in which case reverse the process by entering the FIRST flight to depart as this is the time we will then base your transfer pick up time on.


If this all gets a bit too complicated, feel free to contact us and we will help you to make the booking.

 
How do I make a booking?
Book online – simply use the Quote Generator, select your transfer and receive an instant confirmation of your booking. If you can't find the transfer you are looking for, contact our office and we will be happy to help.
Payment is taken in full at the time of booking and we accept major credit, debit cards and payments from Paypal accounts.

Details to include on your booking:
Total number of passengers - please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book the transfer for five people.
Overseas accommodation address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so try to provide the full address to avoid confusion.
Mobile Phone Number - This is really useful, if we need to get hold of you once your journey has begun, or during your stay and we send an SMS confirming your pick up time for your departure, the day before you are due to leave. Your number will show on your booking and we, or our suppliers will also see this number, but it will not be given to any other person or organisation.
Booking Confirmation - When you confirm your booking and payment is taken, you will automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. This will also detail instructions about what to do on arrival.


 
How do Private and Shared Transfers work for groups of over 8 people?
Ordinarily we use 8-seater vehicles, so any group up to this number will travel together in one vehicle. The exception to this rule is if you select a transfer type that specifies a different vehicle size (Private Taxis, Limousines, Coaches, etc).

However, assuming you are in a standard vehicle and you are a group of 10 people for example.

If you book a private transfer, all 10 of you will leave in two private minibuses as soon as you arrive, and be picked up for your return trip at exactly the same time.

If you book a shared transfer for 10 people, you will be split into 2 vehicles (normally as an 8 and 2 people on a second vehicle). You may not all leave at the same time, but it will be within the maximum waiting time as detailed on the transfer description on the booking form.
For your departure back to the airport, we always attempt to pick up the whole group at the same time, but sometimes this is not possible and the groups may depart at slightly different times. We always inform you of the pick up times for the whole group the daye before you are due to depart.

N.B. If we do have extra space in the 2nd shared minibus, then there is the option for the group to be split differently (i.e. 7 in the private minibus and 3 in the shared) for the same cost – but this is dependent upon availability.


 
How much luggage can I bring on the transfer?
The standard luggage allowance is one piece of hand luggage and one suitcase or holdall per person.
In the winter we also allow for each passenger to have one set of skis or snowboard equipment in addition to the normal allowance.

In the summer months we can also accommodate bicycles (if packaged up for transport) or golf clubs. These must be specified on the booking form at the time of booking.

If you plan on bringing any over-size luggage, please specify this on the booking form.
If you are unsure as to what classes as over-size luggage, or if we will be able to accommodate your luggage, please contact us in advance to discuss your requirements.

If you leave property in a transfer vehicle on arrival, please call or email us and one of our team will assist in tracing and retrieving the lost property for you.
Ski-Lifts regrets that we cannot be held responsible for items that cannot be found.


 
How much notice do I need to give in order to book?
We recommend booking as early as possible to avoid missing out on your chosen transfer as on peak days demand often outstrips availability.

You will see on the booking form if a transfer is available to be booked as next to the quote it will say Book Now. In this situation once you complete your booking you will receive your confirmation instantly by email and everything is confirmed.

If we have limited availability, or it is particularly short notice, then you will see a message stating so and there will be a button instead saying Check Availability. If you click this button it will send us an email with your request and we will check availability and attempt to get back in touch with you within an hour (during normal office hours). If you have not heard from us within the hour please feel free to call us.



 
I have a child who requires a special seat for travel – can Ski-Lifts arrange this?
Yes, simply enter the amount of baby seats and the amount of child seats you require for the transfer from the dropdown menus and Ski-Lifts will make sure that the relevant seat is there on the transfer.

The description of the seats that we provide, including the weight of children these are applicable for is described on the booking form. Please let us know what you need based upon the approximate weight that you think your child will be on the date of travel.
If you have any doubts, please bring your own seat, since Ski-Lifts will not be held accountable for any difference in opinion on this subject.

There is no charge for this service.


 
I require a transfer from a train station or an airport hotel
We offer private transfers from a number of train stations or from airport hotels.
If the option is available you will see it on the Quote Generator.
If you cannot find the option you are looking for on the Quote generator please contact us directly for availability and a price.



 
Should I have travel insurance for my trip?
We recommend you take out travel insurance to cover you and your party for the full duration of your planned trip.

 
What is the difference between a private and a shared transfer?

Private Transfers are for customers who want the most hassle-free solution of getting to resort. Simply arrive at the airport, pick up your bags, and you will be met in arrivals by a Ski-Lifts representative and taken straight to your accommodation. No waiting for other people to arrive, you will have the minibus to yourself!

Shared Transfers are for the more cost-conscious customer who is willing to save a little money by sharing a minibus with pother passengers travelling at similar times.


Ski-Lifts will always try to offer shared transfer customers a minimal waiting time by allocating minibuses with people on similar (if not the same) flights, and at peak times this waiting time should be less.

The average waiting time for a shared transfer is around twenty minutes. Maximum waiting time for shared transfers is as described on the transfer description on the booking form.

The larger the size of your group, the less waiting time there is likely to be. For example a group of 5 is much less likely to have to wait than a group of 1 or 2 people.