Frequently Asked Questions

Making a booking

Setting up an account and logging in

What are Ski-Lifts Loyalty Points?

How can I pay for my booking?

Child/baby and booster seats

Booking infants and children

Accommodation address

Mobile phone number

How much luggage can I bring on the transfer?

Sport equipment

Wheelchair accessible vehicles

Booking confirmation

I haven’t received my booking confirmation email

What transfer types do you offer?

What is a Shared Transfer (also includes Priority Shared, Economy and Shared Plus Transfers)?

What is a scheduled shuttle?

What is a private transfer?

What is a private coach transfer?

What are Executive and Limousine Transfers?

Can you offer helicopter transfers?

Do you offer golf transfers?

What time should I specify when booking a transfer from my hotel to the golf course?

I can’t find the transfer I’m looking for?

The shared transfer isn’t available

Do shared transfers operate to a timetable?

We have different flight arrival times

What vehicles do you use?

Will I have to change vehicles?

How do I book if I am arriving by train?

Pickup from airport hotel or city centre hotel, instead of airport or train station

Can we stop at another location en route: super market stop, key collection, multiple accommodation addresses?

What is the booking deadline?

Limited availability, booking last minute transfers after the booking deadline

Resort access – what happens in the case of poor weather and road conditions?

Are there any extra charges on top of the published prices?

Transfers to Avoriaz – Should I book a transfer to Avoriaz or Avoriaz cable car?

Flight times and numbers